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Co-Browsing Agents:Real-Time,
In-App Guidance

Turn every click into a completion - guide users live,slash support costs,and boost digital adoption in days.

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Spotting hesitationGuide users live
Validating inputs
Validating inputs
Repeated errors
Context-aware help
Intervenes instantly
Input validation✓
More completions
Fewer drop-offs
Fewer “how do I?” tickets

Most walkthroughs expect a flawless user journey,real-life users don’t. CoBrowsing adds an AI guidance layer to any app,spotting hesitation,validating inputs,and offering context-aware help in real time. Result:more completions,fewer drop-offs,and support teams freed from “how do I?” tickets.

Key Capabilities

Step-by-step interactive walkthroughs
Repeated errors
Based on user actionsIntervenes instantly
Contextual help
01

Intelligent User Guidance

  • Provides step-by-step interactive walkthroughs
  • Adapts instructions in real time based on user actions
  • Detects hesitation or repeated errors and intervenes instantly
  • Offers contextual help precisely at the moment of need
Web
Maintains state
Desktop
End-to-end workflows
Mobile
Consistent experience
02

Cross-Application Navigation

  • Works seamlessly across web,desktop,and mobile apps
  • Maintains state as users jump between systems and pages
  • Guides complex,end-to-end workflows with no code changes
  • Delivers a consistent experience across every platform
Sensitive dataPersonally identifiable information
Role-based access controlsEvery session
Audit trailsReal-time logs
End-to-end encryptionZero data leakage
03

Privacy &Security

  • Auto-masks sensitive data and personally identifiable information
  • Enforces granular role-based access controls for every session
  • Records comprehensive audit trails and real-time logs
  • Ensures zero data leakage with end-to-end encryption
Drop-off points
Friction hotspots
Completion-time improvements
Support deflection
Cost savings
Optimize guidance continuously
Optimize guidance continuously
04

Performance Analytics

  • Pinpoints drop-off points and friction hotspots in real time
  • Tracks completion-time improvements across user cohorts
  • Quantifies support deflection and cost savings in dollars
  • Feeds insights back to optimize guidance continuously

Use Cases

01

Customer Onboarding

  • Guide new usersthrough registration and first-time setup
  • Cut abandonment by 75 %with real-time,in-app assistance
  • Eliminate support callsby resolving issues instantly on-screen
02

Employee Training

  • Accelerate system adoptionwith interactive,role-aware coaching
  • Replace costly classroom sessionswith self-service guidance
  • Enforce SOP compliancevia real-time prompts and validations
03

Self-Service Support

  • Diagnose and fix issueswithout human intervention
  • Deliver contextual answersdirectly inside the application
  • Boost CSATwhile deflecting up to 65 % of tickets
04

Digital Process Completion

  • Walk users through complex forms,field by field
  • Double conversion ratesby simplifying multi-step flows
  • Ensure data accuracywith real-time input validation

Start Guiding Users Today

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Frequently Asked Questions

How does Supervity’s CoBrowsing work without code changes?

A lightweight SDK overlays a guidance layer on any interface,reading UI state and user actions—no refactor or release cycle required.

Is it secure for regulated industries?

Yes. Automatic data masking,granular RBAC,full audit trails,and end-to-end encryption ensure GDPR,SOC 2,HIPAA,and PCI compliance.

How quickly can we deploy?

Most teams launch their first guided experience in 1–2 weeks;multi-app workflows land within 4–6 weeks.

Will it scale across our entire stack?

Absolutely. CoBrowsing Agents work over web,desktop,and mobile apps,maintaining context across SSO sessions and API boundaries.

Does guidance improve over time?

The platform continuously analyzes interactions,learning where users struggle and auto-optimizing steps,hints,and validations to maximize completion.

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