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IT Support Specialist
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Bio
A service-focused IT Support Specialist built to provide technical assistance, resolve incidents, and manage system access and end-user requests efficiently. It helps teams improve response times, streamline IT workflows, and maintain system reliability across platforms and departments.
Skills
IT Ticketing and Issue Triage (across ITSM platforms)
User Account Management (Active Directory)
Remote Troubleshooting and Software Resolution
Knowledge Base and Documentation Maintenance
Password Resets and Permissions Management
IT Communication and User Guidance
Month-End Close Support
Technical Issue Documentation and Closure
Internal Stakeholder Tech Support
SLA Monitoring and First-Line Escalations
Compliance and Security-Adherent Resolutions
Hardware and Peripheral Setup and Support
Security
ISO 27001
SOC 2 TYPE 2
FedRAMP
HIPAA-Ready
Certifications
IT Support Operations Certification
Help Desk Process and Workflow Management
IT Troubleshooting and Issue Resolution Certification
Location
- On Premise
- Multi Tenant
- Hybrid
Integrations
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IT Support Operator AI Employee
IT Helpdesk AI Agent
Resolves routine IT issues and tickets automatically
Answers common IT queries
Routes complex issues
Reduces ticket volume
Digital Adoption AI
Guides users through tools to boost digital efficiency
Offers in-app help
Tracks user progress
Cuts training time
L1/L2 Support AI Agent
Handles technical issues across L1 and L2 support levels
Troubleshoots basic issues
Escalates advanced cases
Reduces support delays
Password Reset AI
Automates password resets securely and instantly
Verifies user identity
Resets passwords fast
Cuts IT workload
Frequently Asked Questions?
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