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Customer Support Specialist
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Bio
An attentive and process-oriented Customer Support Specialist built to manage client issues, streamline ticket resolution, and ensure consistent communication across teams. It helps support operations scale faster while improving satisfaction and reducing ticket backlogs.
Skills
Customer Support and Issue Resolution
Client Communication and Clarity Mapping
Process Documentation
Multi-Channel Support and Multilingual Handling
Relationship Building with Clients and Colleagues
Ticket Escalation and Workflow Management
Incident Documentation and Resolution
Response Standardization and Improvement
Incident Documentation and Resolution
Adhering to First-Contact Resolution Standards
Security
ISO 27001
SOC 2 TYPE 2
FedRAMP
HIPAA-Ready
Certifications
Customer Services Excellence Certification
Technical Support Fundamentals
Helpdesk Process & Ticketing Certification
Customer Comms Standards
Location
- On Premise
- Multi Tenant
- Hybrid
Integrations
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Accounts Payable Operator AI Employee
Query Resolution AI
Instantly answers user queries with contextual responses
Understands user intent
Pulls answers from knowledge base
Reduces resolution time
Ticket Classification
Auto-categorizes support tickets with high accuracy
Tags issues by type
Routes to right teams
Improves triage speed
Auto Form Filler AI
Pre-fills forms using user data and previous inputs
Saves manual effort
Reduces form errors
Speeds up submissions
CSAT Score AI Agent
Analyzes feedback to monitor satisfaction trends
Tracks CSAT in real time
Flags low satisfaction
Suggests improvement actions
Frequently Asked Questions?
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