In an exclusive conversation with CXO News & APAC News Network, Vijay Navaluri, Co-founder & Chief Customer Officer, Supervity explains how enterprises are leveraging the digital workforce-as-a-service platform and how GenAI solutions are tailored to meet their specific business needs.

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What are the solutions and services currently offered by Supervity in its portfolio that are available in India?

Supervity offers a comprehensive suite of solutions and services centered around its AI Agents platform, designed to enhance productivity and streamline operations through AI and automation. Key offerings in India include:

• AI Agents Platform: This platform enables the deployment of AI Agents that optimize knowledge work by reading, understanding, collaborating, engaging, and acting using advanced AI tools. These agents operate on the cloud, ensuring enterprise-grade security. They are used for automating tasks such as data entry, document processing, customer support, and workflow management.
• AI Coach: Facilitates the integration and adoption of AI tools, providing real-time support and answers to users, and enhancing their workflow. The AI Coach employs Show & Tell AI technology, enabling users to create automation with zero coding and integrate seamlessly with existing systems.

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What was the business decision that influenced the re-christening of Techforce.ai into Supervity?

The rebranding of Techforce.ai to Supervity was driven by a strategic decision to align the company’s name with its evolved mission and vision. The new name, Supervity, reflects the company’s commitment to providing superlative productivity through AI and automation.

This rebranding introduced the newly launched AI Agents platform and personalized AI Coach, aimed at enhancing individual capabilities and productivity through AI-driven solutions, further emphasizing their focus on empowering users with advanced technology.

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How are Indian enterprises leveraging the digital workforce-as-a-service platform from Supervity?

Indian enterprises are increasingly adopting digital workforce-as-a-service platforms to drive efficiency and reduce operational costs. These platforms enable the automation of repetitive and mundane tasks, allowing human workers to focus on strategic and creative activities. Companies are leveraging AI and machine learning to enhance customer service, streamline supply chain operations, and improve data management. By integrating these platforms, enterprises achieve higher productivity, faster turnaround times, and better compliance with industry standards.

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Which are the verticals in India that are witnessing maximum traction and what are their use cases?

Several verticals in India are experiencing significant traction with digital workforce-as-a-service platforms, driving operational efficiencies and innovation. The financial services sector is leading the pack and automating compliance, fraud detection, and customer onboarding processes, which reduces processing times and minimizes errors. In healthcare, these platforms help manage patient records, automate diagnostics, and enhance telemedicine services, leading to improved patient care and streamlined operations.

The retail sector benefits from personalized customer experiences, optimized inventory management, and efficient supply chain logistics, ensuring timely deliveries and increased customer satisfaction. Additionally, the manufacturing industry is using these platforms to enhance quality control, predictive maintenance, and automate routine administrative tasks, resulting in higher productivity and reduced downtime. These advancements lead to increased efficiency, cost savings, and improved customer satisfaction across various industries.​

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How does the AI Coach function and how is it bridging the digital divide with its holistic approach?

The AI Coach is an integral part of Supervity’s platform, designed to facilitate the effective adoption and integration of AI Agents. It operates as an ever-present guide, assisting users within their workflow by providing real-time support and answers.

The AI Coach leverages GenAI to adapt to changing work requirements, employs Show & Tell AI technology to enable users to create automation with zero coding, and integrates seamlessly with existing systems. By making sophisticated AI tools accessible to users of all backgrounds, the AI Coach helps bridge the digital divide and fosters an inclusive approach to digital skill development.

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How does the Supervity platform combine RPA, BPM, and NLP and how does it differentiate from competitors?

Supervity’s platform is a sophisticated integration of Robotic Process Automation (RPA), Business Process Management (BPM), Natural Language Processing (NLP), Large Language Models (LLM), Retrieval-Augmented Generation (RAG), and Generative AI (GenAI). This comprehensive approach enables the platform to handle both structured and unstructured data effectively, providing advanced automation and AI-driven solutions.

Supervity stands out in its ability to work with unstructured data, which is a significant challenge for many competitors. The platform can process and manage a wide variety of data formats, including text, audio, video, and images, making it highly versatile. The integration of advanced AI technologies, such as LLMs and RAG, allows Supervity to provide accurate and context-aware responses, significantly enhancing user experience and operational efficiency. This capability to handle unstructured data effectively positions Supervity ahead of other automation platforms that primarily focus on structured data processing.

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What is the role of the PACT framework in building GenAI agents?

The PACT (Preparation, Adoption, Calibration, and Transformation) framework plays a crucial role in building GenAI agents by providing a structured approach to their development and deployment. It ensures that AI solutions are tailored to meet specific business needs, effectively adopted by users, continuously improved through feedback, andcapable of driving transformative changes within the organization.

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What are the key pillars of Supervity’s GTM strategy in India and the salient initiatives undertaken as part of the strategy?

Supervity’s go-to-market (GTM) strategy in India is built on several key pillars

• Partnership: They play a crucial role, with Supervity collaborating with local enterprises, technology providers, and industry associations to expand their reach and influence.
• Customer success: Supervity places a strong emphasis on customer success, providing robust support systems to ensure the successful implementation and utilization of their AI solutions.
• This includes offering detailed tutorials, step-by-step guidance from expert teams, and ongoing technical assistance.
• Targeted marketing campaigns: To foster market penetration, Supervity undertakes targeted marketing campaigns with key industry players, enhancing the visibility and adoption of their solutions.
• Strategic alliances: The company also engages in joint marketing and co-selling initiatives to drive demand and strengthen its market presence.

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How is the partner and developer ecosystem evolving for Supervity?

Supervity’s partner and developer ecosystem is evolving through strategic collaborations and community engagement. It is building partnerships with technology providers, consulting firms, and system integrators to expand their reach and enhance their offerings.

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What will be Supervity’s key focus areas in the next few quarters?

In the next few quarters, Supervity’s key focus areas will include expanding market reach, product innovation, customer success, ecosystem development, and education and upskilling. We aim to increase our presence in new and existing markets through targeted marketing campaigns and strategic partnerships.

Product innovation will remain a priority, with continuous enhancements to our AI Agents and platforms, incorporating advanced technologies like LLM, RAG, and GenAI.

Supervity will also strengthen its support systems to ensure high customer satisfaction and successful solution implementations. Developing a robust partner and developer ecosystem is another critical area, involving strategic collaborations and community engagement.

Additionally, Supervity will emphasize providing more resources and training programs to help users maximize the benefits of their AI solutions​.

Rajneesh De, APAC News Network

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Source: https://apacnewsnetwork.com/2024/07/our-platform-is-a-sophisticated-integration-of-robotic-process-automation-business-process-management-natural-language-processing-large-language-models-retrieval-augmented-generation-and/