There's a flaw in how most enterprises are adopting AI. They're building "Human-in-the-Loop" (HITL) workflows.

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It sounds safe. It sounds responsible. In practice, HITL becomes a trap.

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The HITL Reality:

• The Bottleneck: If a human must review every output, the process moves at human speed. You haven't scaled—you've digitized the queue.
• The Fatigue: Humans are terrible at vigilance. After approving 50 flawless invoices, they will miss the error on the 51st. It's not a training problem. It's biology.
• The Dead Loop: When a human fixes an error, that correction rarely feeds back into the model. The AI makes the identical mistake tomorrow. And the day after.

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The Future is Human-in-Command (HiC)

We're moving enterprises to a fundamentally different architecture.

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In a Human-in-Command model:

Humans set strategy and define policy—in natural language.

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AI Employees execute autonomously within those guardrails.

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Leaders review outcomes and resolve high-stakes exceptions.

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Crucially: when a human handles an exception, the system learns. The policy updates. The AI Employee evolves.

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This transforms the human role from "Data Janitor" to "Process Commander."

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A subtle shift in language. A dramatic shift in leverage.

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Secure your spot: https://www.linkedin.com/events/theendoftraditionalbpo-howenter7418754636750303232/theater/

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