Citizen Guide Employee
Citizen guidance
Guides residents through applications, eligibility, and portals, reducing call-center volume.
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Auto Permit & Licensing runs permitting and licensing end to end.
AI Employees take intake, validate applications, route review, track status, and guide residents, with a human in command at every step.
Agencies stop routing paperwork and start governing a service that clears the backlog, on sovereign infrastructure.
Legacy permitting systems store applications and statuses, then leave staff to validate, route, and chase every case by hand. Auto Permit & Licensing runs the service with a human in command, on the agency's own infrastructure.
× Intake is paper, email, and portals that residents struggle with.
✓ AI Employees guide residents through intake and capture complete applications.
× Validation and completeness checks are manual and slow.
✓ Validation and completeness are checked automatically against the rules.
× Applications route by hand and stall between desks.
✓ Applications route for review with a human in command at each step.
× Backlogs grow and residents wait months for a decision.
✓ Backlogs clear and cycle times drop from months toward days.
× Status updates require a phone call to the office.
✓ Status is available to residents anytime, across channels and languages.
Auto Permit & Licensing decomposes citizen permitting and licensing into the components an agency actually runs, each executed by governed AI Employees with a human in command, against a living case graph.
Residents guided, applications complete.
Guides residents through applications, eligibility, and portals, reducing call-center volume.
Captures applications across web, voice, and messaging, multilingual and 24/7.
Checks applications for completeness at intake so cases do not stall on missing information.
Reads and structures submitted documents so review starts with clean data.
Rules applied, review routed, human in command.
Validates applications against permitting and licensing rules automatically.
Routes cases to the right reviewer with a human in command at every decision.
Coordinates cross-agency review and dependencies so cases keep moving.
Schedules inspections and coordinates follow-up under policy.
Decisions tracked, permits issued, backlog cleared.
Tracks every case to decision and keeps status current for residents and staff.
Works the backlog systematically so cycle times drop from months toward days.
Issues permits and licenses and manages renewals under policy.
Handles fees and payments as part of the case flow.
Human command over a public, auditable service.
Agencies author permitting and licensing rules in plain language; they take effect deterministically.
Every decision has a human in command in the Auto Workbench with evidence and the applied rule.
Surfaces backlog, cycle time, and throughput as Auto Insights for accountability.
Every action is time-stamped and auditable, with sovereign data control on the agency's own infrastructure.
Each is a citizen-service operation the Auto owns end to end with a human in command, on the agency's own sovereign infrastructure.
Residents are guided through complete applications across web, voice, and messaging, multilingual.
IntakeApplications are checked for completeness and validated against the rules automatically.
ReviewCases route to the right reviewer with a human in command at every decision.
ReviewThe backlog is worked systematically so cycle times drop from months toward days.
DecideInspections are scheduled and follow-up coordinated under policy.
ReviewResidents get status and answers anytime across channels and languages.
IntakePermits and licenses are issued and renewals managed under policy.
DecideBacklog, cycle time, and throughput are surfaced as Auto Insights for accountability.
DecideEvery cycle runs through the four parts of an Auto. Auto Policies set the boundary, AI Employees act, humans resolve exceptions in the Auto Workbench, and each resolution deepens the Auto Graph. The operation compounds with every cycle.
Multi-agentic citizen-service workers guide, validate, route, and track across agency systems, with a human in command at every decision.
Permitting and licensing rules are authored in plain language and enforced deterministically before a case advances or a permit issues.
Every decision has a human in command in the Auto Workbench, with the evidence and the applied rule presented. The reviewer decides; the resolution trains the next case.
Applications, rules, cases, and prior decisions become a living per-tenant graph, held on the agency's own sovereign infrastructure, that sharpens validation and routing every cycle.
The West Virginia Department of Environmental Protection used Supervity AI Employees to clear an entire permit backlog in 90 days, saving over 9,500 staff hours a year and becoming the state's first successful AI pilot. The Permit Management Auto runs on state-controlled sovereign infrastructure with a human in command.
Auto Permit & Licensing is deployed against a committed path to AI-first operations. Supervity keeps working at no additional cost until the milestone is reached.
Milestones are scoped per deal during FDE baseline scoping and subject to commercial agreement. The remedy is extended engagement at no additional cost, not a refund.
See Auto Permit & Licensing run permitting against your own rules on sovereign infrastructure in an FDE baseline scoping session.
