Customer Success Manager (Enterprise)

We are looking for an experienced Customer Success Manager (CSM) to join our India team. In this role, you will be the strategic partner to our largest enterprise clients. You are not just managing accounts; you are helping Global 2000 leaders build and scale their "AI Workforce."

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Your mission is to drive adoption, retention, and expansion. You will guide clients from their first "AI Agent" pilot to full-scale deployment, proving ROI at every step. You will map complex stakeholder hierarchies, identify new opportunities for automation, and serve as the "Voice of the Customer" inside Supervity.

• Strategic Advisory: Act as the trusted advisor for client stakeholders (from Operations Managers to CIOs). Understand their business goals and map how Supervity’s AI Employees can solve their "busy work" problems.
• Drive Adoption & ROI: Oversee the onboarding and activation phase. Ensure clients are actually using the agents they bought. Conduct Quarterly Business Reviews (QBRs) to demonstrate cost savings and efficiency gains.
• Expansion & Growth: Identify "white space" opportunities. If a client uses us for Finance automation, pitch them on HR or Procurement workflows. Partner with Sales to close upsell and cross-sell opportunities.
• Health Monitoring: Be the first line of defense. Monitor the health of client accounts using data. If usage drops, proactively intervene to prevent churn.
• The Feedback Loop: Serve as the internal voice of the customer. Channel raw feedback on features, bugs, and UX friction back to the Product and Engineering teams to shape the roadmap.

• Experience: 4–7 years of experience in Customer Success or Account Management within a B2B SaaS or Enterprise Software company.
• Enterprise DNA: Experience managing large, complex accounts (Global 2000) with multiple stakeholders. You are comfortable navigating large organizations.
• Consultative Mindset: You don't just answer emails; you solve business problems. You are comfortable challenging clients and guiding them toward best practices.
• Data Driven: You live in the data. You can look at usage metrics and tell a story about account health. Familiarity with CRM tools (HubSpot/Salesforce) and Excel is required.
• Communication: Exceptional verbal and written communication skills. You can command a room during a QBR.

• Automation Experience: Background in RPA (UiPath, Automation Anywhere) or Low-Code/No-Code platforms is a massive advantage.
• US Market Exposure: Experience working with US clients and willingness to have overlapping hours for critical meetings.
• Technical Fluency: You don't need to code, but you should understand APIs, integrations, and SaaS architecture enough to speak intelligently with IT teams.

• Competitive salary
• Comprehensive Health Insurance (Family Floater).
• Remote-friendly work culture with a home office setup stipend.
• Generous Paid Time Off (PTO) and public holidays.
• Opportunity to define a new category in the AI space.

Supervity is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

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Supervity is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at [hr@supervity.ai].