Auto Commerce Operations runs e-commerce operations end to end. AI Employees manage orders and fulfilment, process returns and RMAs, maintain the catalog, resolve customer contacts, and screen fraud. Commerce teams stop firefighting exceptions and start governing an operation that scales.
Order, service, and fulfilment operations
Fewer tokens per process than frontier-model agents
To a committed AI-first baseline under ROI Assurance
Commerce platforms and OMS record orders and inventory, then leave teams to manage exceptions, returns, catalog, and support by hand. Auto Commerce Operations runs those operations under policy at peak scale.
Each component is executed by governed AI Employees against a living order, product, and customer graph.
Orders through to delivery, exceptions handled.
Manages orders from capture to fulfilment, resolving holds and exceptions under policy.
Coordinates fulfilment and carriers and tracks delivery against commitment.
Keeps availability accurate across channels to prevent oversell and cancellations.
Keeps customers informed proactively across the order lifecycle.
Returns settled, fraud screened with context.
Processes returns and RMAs end to end under policy, settling refunds and exchanges.
Screens orders for fraud with context, protecting revenue without blocking good customers.
Works chargebacks and disputes with evidence assembled automatically.
Detects returns abuse and policy violations under defined rules.
Accurate catalog, synced everywhere.
Maintains product data, attributes, and content and syncs across channels.
Enriches listings with consistent, on-brand copy and attributes.
Executes pricing and promotion changes consistently across channels.
Supports marketplace and seller operations, listings, and reconciliation.
Customers served, human command retained.
Resolves order and product contacts in-channel end to end, 24/7 and multilingual.
Operations authors order, returns, and fraud rules in plain language; they take effect deterministically.
Edge cases arrive in the Auto Workbench with context and the applied policy for one decision.
Every order, return, and decision is time-stamped and queryable for audit and controls.
Each is a commerce operation the Auto owns end to end, with teams on the loop for oversight and in the loop only on exceptions.
Order holds and fulfilment exceptions are resolved end to end under policy, even at peak.
OrderFulfilment and carriers are coordinated and delivery tracked against commitment.
OrderReturns and RMAs are processed and settled under policy automatically.
ReturnOrders are screened for fraud with context, protecting revenue without blocking good customers.
ReturnProduct data and content are maintained and synced across channels.
CatalogOrder and product contacts are resolved in-channel, 24/7 and multilingual.
ServeChargebacks and disputes are worked with evidence assembled automatically.
ReturnMarketplace listings and seller reconciliation are supported end to end.
CatalogAuto Policies set the boundary, AI Employees act, humans resolve exceptions in the Auto Workbench, and each resolution deepens the Auto Graph.
Multi-agentic commerce workers manage orders, returns, catalog, service, and fraud across the commerce and OMS systems.
Order, returns, fraud, and pricing rules are authored in plain language and enforced before an action executes.
Edge cases arrive with context and the applied policy. The team decides once; the resolution trains the next cycle.
Orders, products, customers, and prior resolutions become a living per-tenant graph that sharpens fulfilment, service, and fraud screening every cycle.
Supervity AI Employees run order operations, returns, catalog, and customer service across a high-volume commerce operation, resolving exceptions and contacts under policy through peak. Teams move from firefighting to governing an operation that scales.
Auto Commerce Operations is deployed against a committed path to AI-first operations. Supervity keeps working at no additional cost until the milestone is reached.
AI-first operations in 3 months
AI-first in 6 months
AI-first in 12 months
Milestones are scoped per deal during FDE baseline scoping and subject to commercial agreement. The remedy is extended engagement at no additional cost, not a refund.
Book an FDE baseline scoping session and see how the Auto can run the work around your commerce platform, OMS, catalog, returns, and service operations.
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